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Dear Partners!

My name is Egor Pavlenko, as the chief of the international Service Centre in CJSC “Sun Innovations Company”, on behalf of our company I would like to express my deep respect and gratitude to you for your following us and decision to develop your business using our equipment.
I clearly understand that the guarantee of your business’s success depends on three things: customers, orders, equipment. I can not help you with customers and orders, so we have created a franchise for you. However, I am fully able to do so that your equipment could make all prints with high quality and stability.

• For you, we constantly teach and train our service engineers not only to install or repair the equipment but teaching skills in order their knowledge would have been available to you.
• For you, we have established and strictly monitor the service rules for our customers in order you could know exactly when your equipment will again be profitable.
• For you, we have organized the Call-Center, which both will answer any of your questions or connect to your equipment remotely as well, check its settings and will diagnose.
• For you, we have created and promptly update the section of the service center where you can always find the latest guidelines and recommendations for working with our equipment, as well as all the contacts of our experts.However, I have a request to you so that we could become better and help you faster:• To provide your computer controlling the printer by the access to the Internet - it will allow us to solve your problems quickly
• To fill in an application to call an engineer detailed as much as possible, so that we can quickly help you
• You should always frankly and fully write all your suggestions and comments in the documents that you fill in together with our engineers, as well as to note your wishes to the equipment work and to the company - we always keep following of what you have writtenYou can always contact me personally; all my contacts are underneath of this letter. I am glad to hear all your comments and suggestions regarding the work of the service center. So, I'll be glad if you can share with your experience how to communicate with the companies in our market.With respect to you and your business.

The chief of the Service Centre
CJSC “Sun Innovations Company”
Egor Pavlenko
skype: egor.pavlenko
mob.tel. +7 913 753 65 59
e-mail: e.pavlenko@sun-nsk.ru

Field of activities of our Service Center is presales preparation and installations of equipment at the customer’s side, warranty and out-of-warranty maintenance of equipment, staff training to use equipment, rendering of services to color profiling, providing of new technologies in printing, technical support of our clients, printing heads diagnostics and cleaning.
There are more than 50 service engineers at present. All engineers are trained on the basis of Service Center and at factories-manufacturers, personnel certification is quarterly spent, trainings for the purpose of improvement of professional skill are carried out.

Qualification of engineers allows to serve a wide range of the equipment – large-format solvent and UV-printers, milling engravers equipment, laser engravers equipment, LED-displays, cutting plotters. Also change of inks of other manufacturers to the ink`s of SUN company on printers manufactured by other companies are carried out. Collected experience and qualification of engineers allows to install monthly up to 30 units of equipment on all territory of the Russian Federation, the CIS and abroad and to provide technical support more than 1000 units of the sold equipment.
Base platform of Service Center located in Berdsk, the area of a territory is around 600 sq. m. where there are shows-room with the equipment and the training centre for training of the personnel of client and internal training of personnel of Service Center. The Service Centre has independent divisions in following cities: Moscow, Rostov-on-Don, Ekaterinburg, Irkutsk, Kiev (Ukraine), Almaty (Kazakhstan) where there are shows-rooms for equipment demonstration. Besides, service engineers work in Cambrai (France), to provide technical support of dealers in Europe and also representative offices in Australia (Gold Coast), India (New Delhi) and China (Shanghai).

For operative reaction on the basis of Service Center it was created modern call-centre. All entering calls register. Engineers of technical support of our Centre manage history of problems of our clients. Due to the saved up information and a wide experience, and also instant reaction we can operatively solve the majority of standard problems distantly, without travel to the client.
For support of installed equipment in each division of Service Center on territories of the Russian Federation, the CIS and abroad there are warehouses of spare parts for warranty and out-of-warranty supports of all range of equipment. In warehouses always available both consumables and complicated elements of electronics and mechanics.
 

Tel./fax: +7-383-209-18-25 , +7-495-984-6926

ICQ: 236 783 051
Skype: service.sun
(video and voice communications)

E-mail: support@sun-nsk.ru